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Frequently asked questions
Answers approved by the team about programs, requirements, resources and appointments.
The English translation of this page is pending approval by the responsible team; if in doubt, the Spanish version prevails.
How do I book an appointment?
Go to "Book an appointment", choose the service and an available time. You need an account to confirm, reschedule or cancel. Times are shown in Miami time.
Can I reschedule or cancel?
Yes, from "My account", up to the notice period of each service (24 hours by default). After that, contact coordination.
Do programs include tests?
It depends on the program. When applicable, the responsible professional indicates the tests and issues the order through the clinical portal. Maloría does not interpret results.
What time zone are appointments in?
Miami time (America/New_York), which switches between daylight and standard time. Your account also shows the equivalent in your time zone.
Do Alive Care and Alive Store share an account?
Not for now: they are separate accounts. Also, your program information is not shared with the store.